Refund policy

Returns & Refunds

Pre-Order Items

All Kanela Collective pieces are made to order or produced in limited pre-order runs.

Please review your order carefully before purchasing, as we do not accept returns, exchanges, or cancellations for change of mind, incorrect sizing, or personal preference once an order has been placed.

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at kanelacollective@gmail.com with your order number and photographs of the issue. We will review each case and arrange a replacement or refund where appropriate.